At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for. We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys.

Our members come first. Always.

This role will be responsible for publishing applications on Azure Virtual Desktop, provisioning user access, deploying enterprise applications and devices, managing mobile devices using Intune, and monitoring backup alerts on virtual machines hosted on VMware. Additionally, this role will manage firewalls on SDWAN Azure WAF, resolve critical vulnerabilities through patching, and deploy the latest fixes using Azure Patch Manager. Day-to-day desktop support is also a key component of this role.

Responsibilities:

• Publish and manage applications on Azure Virtual Desktop (AVD). 
• Provisioning user access to AVD and ensure a seamless user experience. 
• Monitor and optimise the performance of AVD environments. 
• Deploy and manage enterprise applications across various platforms. 
• Utilise Microsoft Intune to deploy and manage mobile devices and ensure compliance with security policies. 
• Configure and maintain device management policies, including updates, patches, and application deployments. 
• Monitor backup alerts and manage backup processes for virtual machines hosted on VMware. 
• Troubleshoot and resolve backup issues to ensure data integrity and availability. 
• Tape management at the Data Centre. 
• Manage firewalls, including SD-WAN and Azure Web Application Firewall (WAF). 
• Regularly review and update firewall rules to align with security best practices.
• Use Azure Patch Manager to deploy patches and updates to servers and endpoints. 
• Maintain a regular patching schedule and ensure compliance with organizational policies. 
• Monitoring the server health and verify any critical usages. 
• Provide day-to-day IT support for end-users, including troubleshooting hardware and software issues. 
• Manage and resolve tickets related to desktop support, ensuring high levels of customer satisfaction.
• Assist in the setup and configuration of new desktops, laptops, and peripherals. 
• Provisioning users to the phone system (3CX) and provide support/maintenance of the call queue groups.

Essential:

• Proven experience as a System Administrator or similar role.
• Strong knowledge and experience of Office 365 and SharePoint administration.
• Experience with Azure Virtual Desktop and Azure Firewall Manager.
• Proficiency in monitoring and managing backups using Veeam.
•  Experience with Microsoft Intune including deploying enterprise applications & managing devices and Azure Update Manager.
•  Experience with Meraki SDWAN and firewall rule configuration.
•  Strong understanding of enterprise application deployment and mobile device management.
•  Strong communication and teamwork abilities

Culture & Benefits

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

50% subsidy on HCF Private Health Insurance
18 weeks Parental Leave for all genders
6 additional leave days to support your wellbeing and medical needs
Mental Health & Wellbeing programs
Discounts to pet, life, travel and general insurance
Come and join our HCF team!

A career with us

Please check out our website at https://www.hcf.com.au/about-us/careers

At HCF, we are dedicated to fostering an inclusive and collaborative work environment that upholds our core values. We look for the human in each other and use that to guide what we do and how we do it. HCF takes pride in our diverse workforce and inclusive workplace culture and we celebrate the richness of perspectives brought by individuals with different backgrounds and experiences, including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

All suitably qualified applicants will receive fair and equitable consideration for employment. If you require any adjustments to assist you in making your application or throughout the selection or onboarding process, please reach out to vacancy@hcf.com.au and we will make every effort to assist you.